To return a qbstudios product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at firstname.lastname@example.org and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Items to be returned must be in new condition. If there is any noticeable wear, the item(s) will not be taken back.
What cannot be returned: Custom orders can not be returned. No returns will be accepted after 14 days of receipt of purchase. Personalized or custom products can not be returned unless product is defective. Items with noticeable wear cannot be returned.
Returns for refund: Must be made within 14 days of receipt of purchase.
Returns for exchange or store credit: Must be made within 14 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Julsdesign DBA QB Studios - Returns
2309 W 1st St
Ankeny, Iowa 50023